Overview
At SILA, we strive to offer you high-quality, beautifully crafted pieces that you will cherish forever ! However, we acknowledge that sometimes things may not go as expected. Please be aware that we only accept returns under the following conditions:
- Damaged Item: If your order arrives damaged, please contact us immediately via orders@wearesila.com or. We will work with you to resolve the issue by offering either a replacement or a refund, depending on the circumstances.
- Incorrect Size or Color: If you receive an item in the wrong size or color than what you ordered, please reach out to orders@wearesila.com as soon as possible. We will arrange to send you the correct item or offer an alternative solution.
Initiation of the Return
To initiate a return for these specific reasons, please get in touch with our customer service team within 7 days of receiving your order (orders@wearesila.com), providing your order number and details of the issue. Our team will guide you through the necessary steps to ensure a smooth resolution.
Eligibility for Returns
- To be eligible for a return, the item must be in its original condition : unworn, unwashed, and with all original tags and packaging intact.
- Items that are marked as « Sale » or « Non-Returnable » are not eligible for returns.
Return Shipping
Customer is responsible for the cost of return shipping. Please use a reliable shipping method with tracking to ensure the safe return of the item.
Inspection and Approval
• Upon receiving your returned item, we will inspect it to confirm that it meets our return eligibility criteria. You will be notified of the approval or rejection of your return via email and/or WhatsApp.
• If the return is approved, we will process your refund.
Refund Process
• Refunds will be issued in form of bank transfer, customer must provide the correct bank account number for this purpose.
• Please allow up to 10 business days for the refund to be processed and for the credit to appear on your statement. The time taken for the credit to appear may vary depending on your financial institution.
Exclusions
Wearesila.com does not accept international exchanges. Returns are accepted for eligible items as outlined in this policy, but exchanges for international orders are not available.
Changes to the Returns Policy
WEARESILA reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from WEARESILA.COM, you acknowledge that you have read and agreed to this returns policy.
Thank you for choosing SILA. Your satisfaction is our top priority, and we are committed to resolving any issues that may arise.
